Descripción del puesto

Key responsibilities

• Monitor ServiceNow queues for SAP PP/PI and MM incidents, requests, and problems.

• Perform ticket triage, impact analysis, root cause analysis, and functional troubleshooting.

• Work directly with manufacturing, planning, procurement, and supply chain users to understand issues and validate fixes.

• Perform approved SAP configuration changes for break/fix issues and minor enhancements.

• Coordinate with ABAP, integration, master data, and cross-functional teams where needed.

• Support test evidence capture, deployment, hypercare, documentation, and continuous improvement activities.

Requisitos

Required experience

• 5-8 years of SAP experience in production support, AMS, or operational SAP roles.

• Hands-on experience supporting SAP PP/PI production processes and SAP MM purchasing/inventory management.

• Strong PP/PI knowledge: resources, bills of material, master recipes, ATP, MRP, and related functions.

• Strong MM knowledge: source lists, purchasing info records, pricing, outline agreements, PR/PO, approval workflows, material movements, and physical inventory.

• Experience with NACE output determination, BRF+, ALE/IDOC inbound and outbound integration.

• Experience with ServiceNow or a similar ITIL-based ticketing tool and strong English communication skills.

Preferred experience

• Exposure to SAP ECC and S/4HANA.

• Modern event-based SAP API integration.

• Rev-Trac, Cloud ALM, or similar change/transport management tooling.

• Oil & Gas, Process Industry, CPG, manufacturing, or distribution environments.

Beneficios

Type: Contract, per-project.
Location: Remote - within LATAM time zones (GMT-3 to GMT-5) - Remote with meetings across U.S. time zones
Availability: Contractor (40 hours per week)