Descripción del puesto

Key responsibilities

• Monitor ServiceNow incident queues for assigned logistics, warehousing, inventory, and transportation process areas.

• Perform initial evaluation, triage, analysis, troubleshooting, and root cause assessment for user-reported issues.

• Communicate directly with business users to clarify reported issues, validate business impact, and confirm resolution.

• Perform SAP configuration changes for approved break/fix issues and minor enhancements.

• Coordinate with technical teams when development, integration, or cross-functional SAP support is required.

• Support testing, deployment, hypercare, documentation, runbooks, and evidence capture in line with ITIL and change management processes.

Requisitos

Required experience

• 5-8 years of experience in an SAP-related IT support, AMS, or production support role.

• Hands-on experience supporting SAP IM, EWM, LE, and/or TM functional areas.

• Strong logistics knowledge: delivery creation, route/shipping point determination, batch management, directed picking/putaway, shipment creation, freight orders/settlement, and post goods issue.

• Experience with NACE output determination, BRF+, PPF, ALE/IDOC inbound and outbound integration.

• Experience using ServiceNow or a similar ITIL-based service management tool.

• Excellent written and verbal English communication skills.

Preferred experience

• Exposure to SAP ECC and S/4HANA.

• Modern event-based SAP API integration.

• Rev-Trac, Cloud ALM, or similar transport/change tools.

• Oil & Gas, Process Industry, CPG, warehouse, or distribution environments

Beneficios

Type: Contract, per-project.
Location: Remote - within LATAM time zones (GMT-3 to GMT-5) - Remote with meetings across U.S. time zones
Availability: Contractor (40 hours per week)